Privacy Policy

1. Introduction

Atlanta World Cup Concierge ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our mobile application (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing and using our Services, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Registration Information: When you create an account, we collect your email address, name, favorite team, travel style preferences, and language preference.
• Profile Information: Information you add to your profile, including profile picture, bio, and preferences.
• Payment Information: When you make a purchase or subscribe to premium services, we collect payment information through Stripe. We do not store full credit card numbers on our servers.
• Communication Data: When you contact us via email, chat, or support tickets, we collect the content of your communications.
• Feedback and Reviews: Any reviews, ratings, or feedback you provide about businesses, events, or our services.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Usage Data: Pages visited, features used, time spent on pages, clicks, and interactions with our Services.
• Location Data: Approximate location based on IP address. If you enable location services, we may collect precise location data to provide map-based features.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity and preferences.
• Analytics Data: Through Google Analytics and similar tools, we collect information about how you interact with our Services.

2.3 Information from Third Parties

• OAuth Providers: If you sign in using third-party authentication, we receive information from those providers.
• Business Partners: Information about businesses listed on our platform.
• Social Media: If you interact with our social media content, we may collect that information.

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve our Services
• To process transactions and send transaction confirmations
• To send promotional emails, newsletters, and marketing communications (with your consent)
• To respond to your inquiries and provide customer support
• To personalize your experience and provide customized content
• To conduct analytics and understand how users interact with our Services
• To detect, prevent, and address fraud, security issues, and technical problems
• To comply with legal obligations and enforce our Terms of Service
• To improve our marketing and promotional efforts
• To create anonymous, aggregated data for research and business purposes

4. How We Share Your Information

4.1 Service Providers

We share information with third-party service providers who assist us in operating our website and conducting our business, including:

• Stripe: For payment processing
• Google Analytics: For website analytics
• Email Service Providers: For sending newsletters and communications
• Cloud Hosting Providers: For storing and processing data
• Customer Support Tools: For managing support tickets

4.2 Business Information

Information about businesses (name, address, phone, website, reviews) may be publicly displayed on our platform. Business owners can control what information is visible.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Secure password hashing for stored credentials
• Regular security audits and vulnerability assessments
• Limited access to personal information by authorized personnel only
• Compliance with industry security standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to access, review, and correct your personal information. You can update your profile information directly through your account settings.

6.2 Deletion

You may request deletion of your account and associated personal information. Please note that some information may be retained for legal, compliance, or legitimate business purposes.

6.3 Opt-Out

You can opt out of promotional emails and newsletters by clicking the "unsubscribe" link in any email or updating your preferences in your account settings.

6.4 California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights under the CCPA, including the right to know, delete, and opt-out of the sale of personal information. Contact us to exercise these rights.

6.5 General Data Protection Regulation (GDPR)

If you are located in the European Union, you have rights under the GDPR, including access, rectification, erasure, and data portability. Contact us to exercise these rights.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

9. Third-Party Links

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after such modifications constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: